Help Menu
Help»Online (F1)
Use this menu selection to activate the Online help to get context sensitive information about the currently selected window.
Help»Topics
This selection brings up the Online help root menu.
Help»Documentation
This selection brings up Windows Explorer to show the contents of the product installation documents subdirectory, which contains ICAM product User Guides.
Help»Web Support
Use this menu selection to access the ICAM’s Customer Support Area on the Internet.
Help»E-Mail Support
Use this menu selection to send an email to ICAM’s Technical Support department. support@icam.com
Help»Package job…
Saves the current GENER state and all associated files into a compressed archive file, with file extension zpj, suitable for e-mailing to ICAM Technical Support. This can be done at any time during post-processing. The zpj file will include the post-processor and model, interface kit, input CL file(s), simulation data, and all tape, listing and log files generated to that point. A job_info.html is also included in the archive listing system information, ICAM environment variables, ICAM licensing and GENER command line options.
Help»Customer ID…
This menu selection lists your customer ID, also called a PRISER (primary serial number). This unique identification is required when making technical support requests.
The Check for Update menu selection contacts an ICAM server on the Internet to determine if there is a more recent release of the software available for download. If so, a [Download…] button will be available. Updates come in two forms: official updates periodically made available to all customers, and hotfix updates made available to specific customers to solve a reported problem.
Selecting the download button will download an installation executable file with the name icam_version-modlev_winnn.exe. To install the update, follow the “Installing from download link” instructions.
Updates are automatically checked once per day unless disabled by clearing the “Check for update” box on the dialog. If updates are available, the menu selection changes to Update Available.
Help»About
This menu selection lists the version and mod-level (modification level). This information is also available at the top of the GENER listing. It is generally helpful to include the version and mod-level in any technical support request.